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Fairfield General Hospital receives another glowing report from CQC

Date published: 14 December 2011

Hospitals run by The Pennine Acute Hospitals NHS Trust, including Fairfield General Hospital in Bury, have received another glowing report in its latest inspections by the independent healthcare regulator, the Care Quality Commission (CQC).

NHS Trusts must ensure they meet the essential standards of quality and safety set by the CQC. To maintain registration, all Trusts routinely receive a series of planned reviews and unannounced visits by CQC inspectors during the year.

The CQC carried out an announced visit to The Pennine Acute Trust in September. This included visits to the Trust’s A&E Departments at North Manchester General Hospital, Fairfield General Hospital in Bury, The Royal Oldham Hospital and to the Urgent Care Centre and Clinical Assessment Unit at Rochdale Infirmary.

The CQC’s overall judgement was that Fairfield General Hospital was again meeting all the essential standards of quality and safety. The CQC previously visited the hospital in January 2011.

During the visit, the CQC inspectors checked records and spoke with patients, relatives and staff. The visits focused on six specific outcomes for patients.

In its report, the CQC commented on Fairfield General Hospital:

· One of the patients we spoke with said that they had been to A&E at this hospital before and they had no complaints about this visit or previous ones. They said "The level of care has been very good. Staff put me at ease".

· We spoke with a patient who was waiting to see a specialist. They said that they had been given painkillers to make them more comfortable after an x-ray had confirmed they had broken their hip.

· We spoke with one patient who had been in the department for three hours. They said they had been seen by a nurse straight away, and then they saw a doctor and had an x-ray. They were waiting to see a specialist, and said that they would have liked to have seen them straight away but understood that they were busy elsewhere in the hospital.

· Another patient, who had arrived by ambulance, said that they had been seen within five minutes of arriving. They said "There seems to be plenty of staff around".

· We observed three ambulances arrive. In each case the ambulance crew were able to complete the handover of their patient to a nurse in less than five minutes from arriving.

· The parent of a child who had arrived by ambulance complained after 45 minutes about the waiting time to see a doctor. We had observed this patient being seen and assessed by a nurse within minutes of arriving. We saw the senior A&E sister deal with this in a professional way and the doctor arrived soon afterwards.

Marian Carroll, Director of Nursing at The Pennine Acute Trust, welcomed the latest CQC report and said: “We welcome the CQC's findings and are pleased with its report following their recent visits across all our hospitals.

"We are successfully treating thousands of patients every week. Our emergency departments, in particular, are very busy places within our hospitals. Last year we saw 310,688 A&E cases. A&E and 999 services are for life-threatening and serious conditions. Despite the daily pressures faced by our staff, we continue to focus on providing the very highest standards of care and in ensuring that our patients are seen and treated as quickly as possible.

“This report by the CQC is a testament to the hard work, skill and commitment of all our staff who strive to provide the very best care for our patients. In addition to the inspections by the CQC and the regular ward visits by our Board members, it is important that we continue to seek the views of patients, relatives and staff on an ongoing basis to help us to look at where we are performing well and where we can make further improvements.

“We will not be complacent. We shall build on this positive feedback from the CQC. This is excellent news for the Trust and our staff should be congratulated.”